Answers to the most frequently asked questions about graduate studies e-services.
From the “Track Request” page by entering the request number and national ID.
You receive a notification by email or WhatsApp when ready, then attend to collect.
After staff complete the request and upload the letter, the download link appears on the request-tracking page.
They vary by service and are shown on each service page before submission.
Only required when collecting printed certificates; letters are downloaded electronically.